Customer Service category: 721 books
Customer Relationship Management
Concept, Strategy, and Tools
Language: English
Release Date: May 15, 2018
This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, concepts and tools and provides all the necessary steps in managing profitable customer relationships....
Experience My Brand
How Successful Companies Develop Loyal Customers and Increase Profits
Language: English
Release Date: March 28, 2017
Author Joe Tawfik presents an assured collection of valuable insights in Experience My Brand that are based on his 25-plus years in senior management. His expertise as CEO of business services companies in particular underlies his assertion that to differentiate itself in the age of digital disruption,...
The Market-Driven Supply Chain
A Revolutionary Model for Sales and Operations Planning in the New On-Demand Economy
Language: English
Release Date: October 10, 2012
Using a sophisticated approach that unifies the three key areas of supply chain strategies, sales and operations planning (SOP), and lean manufacturing, The Market-Driven Supply Chain is the only book that takes a comprehensive approach to succeeding in today’s on-demand environment. You’ll learn...
Successful Customer Relationship Management Programs and Technologies
Issues and Trends
Language: English
Release Date: March 31, 2012
The field of Customer Relationship Management (CRM) has broadened greatly in recent years as technological applications have expanded. Successful Customer Relationship Management Programs and Technologies: Issues and Trends offers the latest research and developments for researchers, practitioners, and...
Lead With Your Customer, 2nd Edition
Transform Culture and Brand into World-Class Excellence
Language: English
Release Date: February 1, 2019
Your one-stop shop for world-class results
The most admired organizations in the world have the same basic resources that you have—offices, computers, pencils, pens, phones, Internet, people. The primary difference is the way they use those resources. How do successful organizations consistently...
by Nigel Hill, John Brierley
Language: English
Release Date: July 5, 2017
Language: English
Release Date: July 5, 2017
Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing...
Customer Experience im Zeitalter des Kunden
Best Practices, Lessons Learned und Forschungsergebnisse
Language: German
Release Date: December 20, 2017
Dieser Band widmet sich Themen zum Customer Experience Management und bietet anhand von Best-Practice-Beispielen unterschiedlichster Branchen, Fallstudien und empirischen Untersuchungen einen umfassenden Überblick.
Im Zeitalter des Kunden werden auf Dauer nur die Unternehmen erfolgreich...
Excellence Wins
A No-Nonsense Guide to Becoming the Best in a World of Compromise
Language: English
Release Date: March 5, 2019
Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a culture of service that should be a model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands to embrace the...
Slow Down, Sell Faster!
Understand Your Customer's Buying Process and Maximize Your Sales
Language: English
Release Date: January 5, 2011
The biggest mistake salespeople make in their careers is equating a faster pitch with a faster close. Author Kevin Davis shows readers how to slow down and focus on the customer buying process, so they can identify and quantify customers’ real needs--and adapt their sales pitches accordingly. Slow...
Would You Do That to Your Mother?
The "Make Mom Proud" Standard for How to Treat Your Customers
Language: English
Release Date: May 8, 2018
**Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible.
Bliss urges companies to** make business persona**l to earn ardent fans and admirers,...
by Janet Amber
Language: English
Release Date: August 26, 2018
Language: English
Release Date: August 26, 2018
Thank you for your interest in this booklet. The "The Basics" series, is a series of booklets designed to help you get the basics or foundations about a subject. Time is one of our most precious resources and as such it does not comeback, for that reason the Amber siblings have created...
Customer Relationship Management and the Social and Semantic Web
Enabling Cliens Conexus
Language: English
Release Date: August 31, 2011
The ever-growing influence of the Internet has caused a paradigm shift in relationships between customers and companies. New types of interaction introduced by Web 1.0 have undergone a dramatic change in quantity and quality with the advent of Web 2.0. Web 3.0, better known as the Semantic Web, will...
Reach
Cultivate Customer Loyalty and Reap Intel
Language: English
Release Date: February 23, 2016
Customers are at the core of every aspect of business. This simple fact makes it crucial to cultivate customer loyalty. Even for the best companies, identifying the disconnect between attempts to be great in the eyes of customers and how customers actually respond is not always an easy task. That’s...
Fuzzy Methods for Customer Relationship Management and Marketing
Applications and Classifications
Language: English
Release Date: January 31, 2012
Information overload has made it increasingly difficult to analyze large amounts of data and generate appropriate management decisions. Furthermore, data is often imprecise and will include both quantitative and qualitative elements. For these reasons, it is important to extend traditional decision making...