Customer Service category: 721 books
Hug Your Customers
STILL The Proven Way to Personalize Sales and Achieve Astounding Results
Language: English
Release Date: June 11, 2003
Revised and updated for the first time since original publication!
Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world."
If you want to put your arms around your business and...
The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving
Quick, Effective Activities for Making Great Impressions, Problem-Solving and Improved Customer Serv
Language: English
Release Date: August 20, 2010
More than 700,000 books sold in the Big Book series!
Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success—taught in a fun group format
Meeting new people, developing listening skills, learning proper business etiquette,...
Questions that Sell
The Powerful Process for Discovering What Your Customer Really Wants
Language: English
Release Date: December 7, 2017
Your product knowledge is extensive. You know its features and benefits inside out. And you are prepared for any question your customer may ask you about it. But the most important questions that need to be asked during a sales meeting are not about the product, but about the customer. If you, the...
by Ernan Roman
Language: English
Release Date: October 22, 2010
Language: English
Release Date: October 22, 2010
Learn how you can use the revolutionary five-step marketing process that helped Microsoft, NBC Universal, and IBM achieve double-digit increases in sales.
"When HP uses the Voice of the Customer methodology, our marketing campaign results improve dramatically: response rates improve 3X to 10x,...
Customer-Centric Knowledge Management
Concepts and Applications
Language: English
Release Date: August 31, 2011
Customer-Centric Knowledge Management (CCKM) is needed in order to build good customer relations and to maintain customer satisfaction and loyalty. It includes the management of processes and techniques used to collect information regarding customers' needs, wants, and expectations for the development...
by Alkhatani Saad Zafer
Language: English
Release Date: June 1, 2015
Language: English
Release Date: June 1, 2015
This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business success. This new blueprint entails a systematic and integrated journey towards customer centricity. In this book, Dr. Zafer has provided a sorely needed guidebook...
Client Centric
Grow Your Business With An Amazing Customer Experience
Language: English
Release Date: October 28, 2017
Client Centric lays the groundwork for entrepreneurs, sales, and service professionals to systemize and expand their business. The author of this book is Randy Charach, a self-made multi-millionaire. Randy's eclectic background as an entrepreneur and entertainer provides decades of time-tested principles...
Social Customer Relationship Management
Grundlagen, Anwendungen und Technologien
Language: German
Release Date: December 28, 2016
Dieses Buch zeigt wie die Verbindung von Social Media mit Customer Relationship Management (CRM) Perspektiven für Marketing, Verkauf und Service schafft. Es kombiniert dazu Grundlagenwissen und Fallbeispiele. Für das Social CRM identifizieren die Autoren vier Verwendungszwecke sowie drei Umsetzungsstufen...
Engaged!
Outbehave Your Competition to Create Customers for Life
Language: English
Release Date: August 26, 2013
Customers love it when employees are ENGAGED to deliver an experience. However, it doesn’t come easy for most companies. The level to which your workforce is ENGAGED also has a significant impact every day on employees’ happiness and productivity, the customer experience, and your company’s profitability....
The Loyalty Leap for B2B
Turning Customer Information into Customer Intimacy (A Penguin Special from Portfolio)
Language: English
Release Date: July 9, 2013
The bestselling author of The Loyalty Leap applies the principles of customer intimacy to a business-to-business context.
Since the publication of New York Times bestseller The Loyalty Leap, Bryan Pearson’s customer loyalty approach to marketing has changed the way many organizations use...
by Catherine Mattiske
Language: English
Release Date: May 18, 2012
Language: English
Release Date: May 18, 2012
Customers are interested in products and services that fulfill their needs and wants. If a customer doesn't have a perceived need or want then it is unlikely that they will buy. As an experienced salesperson, you must create need and motivate your customers to want to own or use the products and services...
Customer CEO
How to Profit from the Power of Your Customers
Language: English
Release Date: April 30, 2013
Most companies still operate as if they control their customers. But, in today’s market, it’s really the other way around. Customer CEO confronts the new market reality that customers choose which companies to do business with completely on their own terms. This effectively inverts the power, control,...
Connected CRM
Implementing a Data-Driven, Customer-Centric Business Strategy
Language: English
Release Date: February 19, 2014
Praise for Connected CRM
“Many books explore the subject of CRM. In this book the ‘m’ is for Marketing and David’s seasoned perspective indeed makes it a capital ‘M.’ Taking core direct response marketing techniques and moving beyond the simple use of data and analytics, he explores...
by IntroBooks
Language: English
Release Date: July 25, 2018
Language: English
Release Date: July 25, 2018
Customer Relationship Management is of a great use to the multi-level business arrangement. Its use can be dated back to the era of pre-industrialisation when its need was found for keeping track about the needs and demands of the customer.
Many advancements were made since the time but the...