Customer Service category: 721 books
Homo Connectus
Einblicke in die Post-Solo-Ära des Kunden
Language: German
Release Date: January 29, 2018
Dieses Buch geht der Frage nach, wer der vernetzte Kunde überhaupt ist. Um ihn zu verstehen, muss die Leitlinie weg von Zielgruppen und wieder hin zum Individuum Kunde führen – Big Data muss sich zu Smart Data transferieren. Renommierte Autoren verweisen auf Möglichkeiten und Gefahren, die sich...
Kundenorientierung
Bausteine für ein exzellentes Customer Relationship Management (CRM)
Language: German
Release Date: June 6, 2016
Inhalt Die Kundenorientierung nimmt als Ziel vieler Unternehmen einen dominanten Stellenwert ein. Dies verdeutlicht nicht zuletzt die Intensität, mit der unter dem Schlagwort "Customer Relationship Management" (CRM) über die strategische Bedeutung der Ausrichtung sämtlicher Unternehmensaktivitäten...
The Art of Client Service
The Classic Guide, Updated for Today's Marketers and Advertisers
Language: English
Release Date: March 17, 2016
A practical guide for providing exceptional client service
Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming...
by Bruce, Loeffler
Language: English
Release Date: September 1, 2009
Language: English
Release Date: September 1, 2009
by Shelley F Hall
Language: English
Release Date: November 25, 2014
Language: English
Release Date: November 25, 2014
Written for business owners and managers, it is a how to guide to achieving exceptional sales and service. Organized around the fundamental drivers of growth- sales and service - those areas of excellence leaders need to master to survive and thrive. Presents ideas, tips and techniques in "action drivers" designed for immediate action.
by Anna Meroni, Daniela Sangiorgi
Language: English
Release Date: April 8, 2016
Language: English
Release Date: April 8, 2016
In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the...
Marketing de services, 3e édition
Amélioration continue de l'expérience-client
Language: French
Release Date: September 10, 2017
La consommation de vos produits et services implique pour vos clients plusieurs interactions avec votre entreprise avant, pendant et après la transaction. Maximiser l’expérience de vos clients consiste à mettre en place les stratégies et tactiques de marketing qui auront une incidence directe...
Lean Solutions
How Companies and Customers Can Create Value and Wealth Together
Language: English
Release Date: December 1, 2009
Womack and Jones deconstruct the broken producer-consumer model and show businesses how to repair it, by providing the full value consumers desire from products without wasting time or effort.
Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction...
by Gini Graham Scott Ph.D.
Language: English
Release Date: July 21, 2018
Language: English
Release Date: July 21, 2018
HOW TO HAVE HAPPY CLIENTS AND TURN UNHAPPY CLIENTS INTO HAPPY ONES features what to do and what mistakes to avoid in order to keep your clients happy. It also discusses what to do if a client has a bad experience in order to fix things.
It includes chapters on these topics:
...
Bread and Butter
What a Bunch of Bakers Taught Me About Business and Happiness
Language: English
Release Date: April 1, 2011
Bread and Butter is a book with three parts: First, it's the story of the birth of an extraordinarily successful kind of business called a "freedom franchise": Great Harvest Bread Co., which began as one bakery 25 years ago, is now a $60-million-a-year company with 140 stores in 40 states.
Second,...
Quick Tourism in English
For Business & Personal Tourism
Language: English
Release Date: September 16, 2014
Perfect for class use in management schools, schools of tourism, and applied English language classes (ESL & EFL). Teacher slides, exercises, and other teaching material can be obtained from qbook.org for teachers. If you are working in the international tourism industry, this book can help you...
Sprinkles
Creating Awesome Experiences Through Innovative Service
Language: English
Release Date: February 10, 2015
What makes a great cookie or cupcake special? Sprinkles!! Elevate your service from value-added to value-unique with Sprinkles, by bestselling author Chip R. Bell. This amazing little book is full of compelling stories, breathtaking insights, and super-cool techniques that will provide you with the...
Just Listen
Discover the Secret to Getting Through to Absolutely Anyone
Language: English
Release Date: March 4, 2015
Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated...
Supercommunicator
Explaining the Complicated So Anyone Can Understand
Language: English
Release Date: May 15, 2014
In our increasingly complicated and data-driven world, it takes a true genius to create, develop, and manage the complex technological systems and resources driving the marketplace. The good news is, our schools are producing increasing amounts of these incredible brainiacs. The bad news is, oftentimes...