Working with Difficult People

Business & Finance, Management & Leadership
Cover of the book Working with Difficult People by Thomas Nelson, AMACOM
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Thomas Nelson ISBN: 9780814410356
Publisher: AMACOM Publication: September 8, 2008
Imprint: AMACOM Language: English
Author: Thomas Nelson
ISBN: 9780814410356
Publisher: AMACOM
Publication: September 8, 2008
Imprint: AMACOM
Language: English

Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to: understand their own reactions to different kinds of difficult people • explore the interrelationship between themselves and the problematic employee • practice healthier responses to those who make their lives miserable This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to: understand their own reactions to different kinds of difficult people • explore the interrelationship between themselves and the problematic employee • practice healthier responses to those who make their lives miserable This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.

More books from AMACOM

Cover of the book The 10 Laws of Trust by Thomas Nelson
Cover of the book Home for Dinner by Thomas Nelson
Cover of the book The Innovation Killer by Thomas Nelson
Cover of the book The Team-Building Tool Kit by Thomas Nelson
Cover of the book Winning Well by Thomas Nelson
Cover of the book Negotiation at Work by Thomas Nelson
Cover of the book Marketing (The Brian Tracy Success Library) by Thomas Nelson
Cover of the book Successful Team Building by Thomas Nelson
Cover of the book Stress-Free Discipline by Thomas Nelson
Cover of the book The Legal Side of HR Practice: EBook Edition by Thomas Nelson
Cover of the book The Essentials of Finance and Accounting for Nonfinancial Managers by Thomas Nelson
Cover of the book Unlimited Sales Success by Thomas Nelson
Cover of the book Raising Capital by Thomas Nelson
Cover of the book Dial Down the Drama by Thomas Nelson
Cover of the book Strategic Customer Service by Thomas Nelson
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy