Online Fashion Retailing, Retail Banking, and Management Consulting

A Comparison

Business & Finance, Management & Leadership, Operations Research
Cover of the book Online Fashion Retailing, Retail Banking, and Management Consulting by Marvin Mertens, GRIN Verlag
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Author: Marvin Mertens ISBN: 9783656912408
Publisher: GRIN Verlag Publication: March 4, 2015
Imprint: GRIN Verlag Language: English
Author: Marvin Mertens
ISBN: 9783656912408
Publisher: GRIN Verlag
Publication: March 4, 2015
Imprint: GRIN Verlag
Language: English

Seminar paper from the year 2015 in the subject Business economics - Operations Research, grade: 70.00/100.00, University of Strathclyde (Strathclyde Business School), course: MSc Business Analysis and Consulting, language: English, abstract: In this scientific essay, the three service operations online fashion retailing, retail banking, and management consulting are compared against the background of both Silvestro et al.'s (1992) service classification model and Heskett et al.'s (1994) service profit chain model. At the end, a critical analysis as to whether the classification of the service operations according to Silvestro et al.'s model explains and justifies the findings in the context of Heskett et al.'s model is conducted.

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Seminar paper from the year 2015 in the subject Business economics - Operations Research, grade: 70.00/100.00, University of Strathclyde (Strathclyde Business School), course: MSc Business Analysis and Consulting, language: English, abstract: In this scientific essay, the three service operations online fashion retailing, retail banking, and management consulting are compared against the background of both Silvestro et al.'s (1992) service classification model and Heskett et al.'s (1994) service profit chain model. At the end, a critical analysis as to whether the classification of the service operations according to Silvestro et al.'s model explains and justifies the findings in the context of Heskett et al.'s model is conducted.

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