The Real-Time Contact Center

Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

Business & Finance, Marketing & Sales, Telemarketing, Customer Service
Cover of the book The Real-Time Contact Center by Donna FLUSS, AMACOM
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Donna FLUSS ISBN: 9780814429082
Publisher: AMACOM Publication: August 26, 2005
Imprint: AMACOM Language: English
Author: Donna FLUSS
ISBN: 9780814429082
Publisher: AMACOM
Publication: August 26, 2005
Imprint: AMACOM
Language: English

Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.

More books from AMACOM

Cover of the book Jobs to Be Done by Donna FLUSS
Cover of the book Clean Energy Nation by Donna FLUSS
Cover of the book The Art of Winning Commitment by Donna FLUSS
Cover of the book The Bible on Leadership by Donna FLUSS
Cover of the book The Manager's Guide to HR by Donna FLUSS
Cover of the book Acing the Interview by Donna FLUSS
Cover of the book Absolutely Small by Donna FLUSS
Cover of the book Planning Successful Meetings and Events by Donna FLUSS
Cover of the book Project Management for Small Business by Donna FLUSS
Cover of the book We Are Market Basket by Donna FLUSS
Cover of the book Raise Your Team's Employee Engagement Score by Donna FLUSS
Cover of the book Successful Team Building by Donna FLUSS
Cover of the book Nonstop Sales Boom by Donna FLUSS
Cover of the book Mortgage Confidential by Donna FLUSS
Cover of the book The Essentials of Finance and Accounting for Nonfinancial Managers by Donna FLUSS
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy