Donna Fluss: 1 book
The Real-Time Contact Center
Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
Language: English
Release Date: August 26, 2005
Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies...
