Emotional Intelligence for Sales Success

Connect with Customers and Get Results

Business & Finance, Marketing & Sales, Customer Service, Sales & Selling
Cover of the book Emotional Intelligence for Sales Success by Colleen Stanley, AMACOM
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Colleen Stanley ISBN: 9780814430309
Publisher: AMACOM Publication: November 1, 2012
Imprint: AMACOM Language: English
Author: Colleen Stanley
ISBN: 9780814430309
Publisher: AMACOM
Publication: November 1, 2012
Imprint: AMACOM
Language: English

Emotional intelligence plays a vital role at every stage of the sales process. It’s easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure. Those are examples of the fight-or-flight response--something salespeople learn to avoid when they build their emotional intelligence. Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator of sales success--and offers tips on how you can sharpen your skills and expand your emotional toolkit.Increasing your emotional intelligence is a sure way to overcome tough selling encounters. In Emotional Intelligence for Sales Success, you’ll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more.Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships. From business development to closing the deal, emotional intelligence will drive your performance--and your success.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Emotional intelligence plays a vital role at every stage of the sales process. It’s easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure. Those are examples of the fight-or-flight response--something salespeople learn to avoid when they build their emotional intelligence. Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator of sales success--and offers tips on how you can sharpen your skills and expand your emotional toolkit.Increasing your emotional intelligence is a sure way to overcome tough selling encounters. In Emotional Intelligence for Sales Success, you’ll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more.Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships. From business development to closing the deal, emotional intelligence will drive your performance--and your success.

More books from AMACOM

Cover of the book Real-World Time Management by Colleen Stanley
Cover of the book What to Do When You're New by Colleen Stanley
Cover of the book Idea to Invention by Colleen Stanley
Cover of the book TurboCoach by Colleen Stanley
Cover of the book Beyond Race and Gender by Colleen Stanley
Cover of the book The Power of Strategy Innovation by Colleen Stanley
Cover of the book Full Engagement! by Colleen Stanley
Cover of the book Career Match by Colleen Stanley
Cover of the book Upside by Colleen Stanley
Cover of the book Focal Point by Colleen Stanley
Cover of the book Secret Sauce by Colleen Stanley
Cover of the book ProActive Sales Management by Colleen Stanley
Cover of the book Handbook for Strategic HR - Section 2 by Colleen Stanley
Cover of the book The 10 Laws of Trust by Colleen Stanley
Cover of the book Great Customer Service on the Telephone by Colleen Stanley
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy