Delivering Knock Your Socks Off Service

Business & Finance, Marketing & Sales, Customer Service, Business Reference, Business Communication
Cover of the book Delivering Knock Your Socks Off Service by Performance Research Associates, AMACOM
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Performance Research Associates ISBN: 9780814417560
Publisher: AMACOM Publication: October 29, 2011
Imprint: AMACOM Language: English
Author: Performance Research Associates
ISBN: 9780814417560
Publisher: AMACOM
Publication: October 29, 2011
Imprint: AMACOM
Language: English

In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don’t. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, the book provides readers with proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cultural and generational differences, and coping effectively with your most challenging customers. Plus, the revised fifth edition delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.What is quality customer service--and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping customer service professionals deliver outstanding service that keeps customers coming back.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don’t. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, the book provides readers with proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cultural and generational differences, and coping effectively with your most challenging customers. Plus, the revised fifth edition delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.What is quality customer service--and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping customer service professionals deliver outstanding service that keeps customers coming back.

More books from AMACOM

Cover of the book 7 Steps to Raising a Bilingual Child by Performance Research Associates
Cover of the book Make Your Own Waves by Performance Research Associates
Cover of the book Plain Style by Performance Research Associates
Cover of the book Handbook for Strategic HR - Section 7 by Performance Research Associates
Cover of the book The New HR Analytics by Performance Research Associates
Cover of the book Secret Service by Performance Research Associates
Cover of the book Export/Import Procedures and Documentation by Performance Research Associates
Cover of the book Time Management (The Brian Tracy Success Library) by Performance Research Associates
Cover of the book A Manager's Guide to Virtual Teams by Performance Research Associates
Cover of the book Beyond the Lean Revolution by Performance Research Associates
Cover of the book Motivation (The Brian Tracy Success Library) by Performance Research Associates
Cover of the book Don't Pay for Your MBA by Performance Research Associates
Cover of the book Coaching for High Performance: EBook Edition by Performance Research Associates
Cover of the book The Eldercare Consultant by Performance Research Associates
Cover of the book The Confidence Effect by Performance Research Associates
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy