Customer Service category: 721 books
The Customer Service Survival Kit
What to Say to Defuse Even the Worst Customer Situations
Language: English
Release Date: March 20, 2013
By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. The Customer Service Survival...
by Robert Bacal
Language: English
Release Date: November 10, 2010
Language: English
Release Date: November 10, 2010
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional...
by Mark Colgate
Language: English
Release Date: September 20, 2018
Language: English
Release Date: September 20, 2018
When it comes to customer satisfaction, consistency is king—not the customer.
While it’s been proven that customer satisfaction can greatly impact many financial aspects of a business—from cash flow to profitability and share price—most companies have not considered the science behind customer...
by Chip Bell, Ron Zemke, John Bush
Language: English
Release Date: May 1, 2013
Language: English
Release Date: May 1, 2013
You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service...
Never Lose a Customer Again
Turn Any Sale into Lifelong Loyalty in 100 Days
Language: English
Release Date: April 3, 2018
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.
Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First...
Giving Excellent Customer Service All The Time
A Practical Online Business Guide With Must-Know Customer Service Tips For Handling Customer Complaints, Refunds, Improve Your Paid Subscriptions Retention Rate And Provide Full Customer Satisfaction At All Times
Language: English
Release Date: October 2, 2012
Customer satisfaction is the underpinning factor in customer experience. Customers should feel good in doing business with the product or company. Their buying decision is an emotional game.
While their gut feeling, reflection and judgment plays a significant role in buying, it has to have...
Superstar Customer Service
A 31-Day Plan to Improve Client Relations, Lock in New Customers, and Keep the Best Ones Coming Back for More
Language: English
Release Date: November 25, 2013
Are you worried that your customers are trying to survive tough times by seeking better deals from your competitors?
Are you having an even tougher time finding new customers for your product or service?
Superstar Customer Service follows Superstar Leadership and Superstar Sales, three...
Customer Service... and Beyond
It is All About the Wow!
Language: English
Release Date: January 1, 2008
In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps...and some...
by Debra Stevens
Language: English
Release Date: July 10, 2012
Language: English
Release Date: July 10, 2012
Keep them coming back for more
Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. Its for anyone involved in any organisation whether you run your own business, manage people or...
Superior Customer Value
Strategies for Winning and Retaining Customers, Third Edition
Language: English
Release Date: March 9, 2012
A customer-centric culture provides focus and direction for the organization, ensuring that exceptional value will be offered to customers — this, in turn, results in enhanced market performance. Unfortunately, caught up in the daily economic and competitive pressures of running complex and fast-changing...
The Butler Experience
A Better Customer Service Environment
Language: English
Release Date: June 20, 2017
IMAGINE having a voice in helping your company improve customer service by building butlers within your professional environment. No, not a butler to manage your day and make home or office run smoothly; rather a customer service butler who knows the importance of quality service and professionalism....
The Customer Rules
The 39 Essential Rules for Delivering Sensational Service
Language: English
Release Date: March 5, 2013
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.
Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible,...
Customer Care Excellence
How to Create an Effective Customer Focus
Language: English
Release Date: November 3, 2010
Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer...
The Best Service is No Service
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Language: English
Release Date: September 14, 2011
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the...