The Best Service is No Service

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Business & Finance, Marketing & Sales, Customer Service
Cover of the book The Best Service is No Service by Bill Price, David Jaffe, Wiley
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Bill Price, David Jaffe ISBN: 9781118039397
Publisher: Wiley Publication: September 14, 2011
Imprint: Jossey-Bass Language: English
Author: Bill Price, David Jaffe
ISBN: 9781118039397
Publisher: Wiley
Publication: September 14, 2011
Imprint: Jossey-Bass
Language: English

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":

  • Eliminate dumb contacts
  • Create engaging self-service
  • Be proactive
  • Make it easy to contact your company
  • Own the actions across the company
  • Listen and act
  • Deliver great service experiences
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":

More books from Wiley

Cover of the book The Complete Book of Fun Maths by Bill Price, David Jaffe
Cover of the book Time Management for Department Chairs by Bill Price, David Jaffe
Cover of the book Satellite Systems for Personal Applications by Bill Price, David Jaffe
Cover of the book Handbook of Child Psychology and Developmental Science, Theory and Method by Bill Price, David Jaffe
Cover of the book Appreciative Coaching by Bill Price, David Jaffe
Cover of the book The Trainer's Handbook of Leadership Development by Bill Price, David Jaffe
Cover of the book Vitamin D For Dummies by Bill Price, David Jaffe
Cover of the book Understanding Distillation Using Column Profile Maps by Bill Price, David Jaffe
Cover of the book Unified Financial Analysis by Bill Price, David Jaffe
Cover of the book Nanometer Frequency Synthesis Beyond the Phase-Locked Loop by Bill Price, David Jaffe
Cover of the book Economic Geography by Bill Price, David Jaffe
Cover of the book Life Cycle Assessment (LCA) by Bill Price, David Jaffe
Cover of the book Tautomerism by Bill Price, David Jaffe
Cover of the book Maximising the Benefits of Psychotherapy by Bill Price, David Jaffe
Cover of the book Gravel Bed Rivers by Bill Price, David Jaffe
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy