Perfect Phrases for Customer Service, Second Edition

Business & Finance, Marketing & Sales, Customer Service, Human Resources & Personnel Management, Training
Cover of the book Perfect Phrases for Customer Service, Second Edition by Robert Bacal, Mcgraw-hill
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Author: Robert Bacal ISBN: 9780071759298
Publisher: Mcgraw-hill Publication: November 10, 2010
Imprint: McGraw-Hill Education Language: English
Author: Robert Bacal
ISBN: 9780071759298
Publisher: Mcgraw-hill
Publication: November 10, 2010
Imprint: McGraw-Hill Education
Language: English

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

  • Defusing bad situations before they get worse
  • Handling complaints patiently and professionally
  • Satisfying customers and increasing sales
  • Building long-term relationships with important customers
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

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