Customer Service category: 721 books
Powerful Phrases for Effective Customer Service
Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
Language: English
Release Date: September 12, 2012
Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer...
Rockstar Service. Rockstar Profits.
Increase Your Revenues, Grow Your Business and Create Raving Fan Customers for Life
Language: English
Release Date: March 5, 2019
RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life.
Imagine for a moment that your favorite artist, musician, group or rock star came into your office or called you today requesting your product or service....
by Brad Andrews
Language: English
Release Date: October 24, 2012
Language: English
Release Date: October 24, 2012
For the first time, a book exists that compiles all the information candidates need to apply for their first Customer Service Representative job, or to apply for a better job. What you'll find especially helpful are the worksheets. It is so much easier to write about a work experience using these...
by Hyken,Shep
Language: English
Release Date: April 5, 2011
Language: English
Release Date: April 5, 2011
Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller...
Profiles in Excellence
Utility Chief Customer Officers
Language: English
Release Date: September 20, 2016
Penni McLean-Conner, in her book Profiles, shares the stories of eight all-star chief customer officers who have demonstrated success in creating a customer-focused culture, developing a team dedicated to customers and providing valued customer facing products and services. These CCOs are focused...
by Brian Monahan
Language: English
Release Date: February 1, 2016
Language: English
Release Date: February 1, 2016
Customer Delight 365, a book of wise quotations, personal insights and practical applications, was created after author Brian Monahan experienced a delightful hospitality-industry conference.
Brian, who has served the hospitality industry for more than 20 years, shares his tremendous passion...
by Ronald R Johnson
Language: English
Release Date: May 26, 2016
Language: English
Release Date: May 26, 2016
A professor accepts a job in a customer service call center and embarks on a spiritual journey...Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this book explains what's happening on the other end of the line. But it also offers solutions....
Customer Service: How To Do It Right!
A do it yourself strategy to keep your customers loyal, attract new ones and increase your profits
Language: English
Release Date: May 25, 2005
Customer Service: How To Do It Right! by Peggy Morrow (Southern Mountain Press; 2005) is a “must read” for every business owner and manager. The fact is that implementing excellent customer service is not an option ─ it’s a survival skill for every small business. With over 23 years of experience...
Thank God It's Sunday!
The Gospel of Customer Service
Language: English
Release Date: November 21, 2003
"In Thank God It's Sunday Bernard Smalls delivers the good news that a serving heart is the key to prosperity. This uplifting parable-based on a true account of a wildly successful car dealership-shows that profit is the applause we get for taking care of our customers."
-Ken Blanchard,...
Exceptional Service, Exceptional Profit
The Secrets of Building a Five-Star Customer Service Organization
Language: English
Release Date: April 14, 2010
Customer service experts Leonardo Inghilleri and Micah Solomon’s anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive...
by Carmine Gallo
Language: English
Release Date: March 8, 2012
Language: English
Release Date: March 8, 2012
Praise for THE APPLE EXPERIENCE
"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience."
--Guy...
by Frank Cooper
Language: English
Release Date: August 28, 2009
Language: English
Release Date: August 28, 2009
Positive Service Gets Positive Results— Every Time!
Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass...
by Ron Karr
Language: English
Release Date: January 13, 2003
Language: English
Release Date: January 13, 2003
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost.
It's time to make great customer service an indispensable...
by Sarah Cook
Language: English
Release Date: May 15, 2017
Language: English
Release Date: May 15, 2017
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing,...