Measuring Customer Service Effectiveness

Business & Finance, Marketing & Sales, Customer Service
Cover of the book Measuring Customer Service Effectiveness by Sarah Cook, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Sarah Cook ISBN: 9781351919005
Publisher: Taylor and Francis Publication: May 15, 2017
Imprint: Routledge Language: English
Author: Sarah Cook
ISBN: 9781351919005
Publisher: Taylor and Francis
Publication: May 15, 2017
Imprint: Routledge
Language: English

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.

More books from Taylor and Francis

Cover of the book Creating Writers in the Primary Classroom by Sarah Cook
Cover of the book The Politics and Strategy of Clandestine War by Sarah Cook
Cover of the book European Entry into the Pacific by Sarah Cook
Cover of the book Utopia and Terror in Contemporary American Fiction by Sarah Cook
Cover of the book Reconstructing Post-Saddam Iraq by Sarah Cook
Cover of the book Edmund Spencer by Sarah Cook
Cover of the book Pretend Play Among 3-year-olds by Sarah Cook
Cover of the book When the Caregiver Becomes the Patient by Sarah Cook
Cover of the book Careers and Talent Management by Sarah Cook
Cover of the book Malta and British Strategic Policy, 1925-43 by Sarah Cook
Cover of the book Anthropologies of Cancer in Transnational Worlds by Sarah Cook
Cover of the book Airspace Closure and Civil Aviation by Sarah Cook
Cover of the book Words and Minds by Sarah Cook
Cover of the book Global Political Economy and the Wealth of Nations by Sarah Cook
Cover of the book Britain, Israel and the United States, 1955-1958 by Sarah Cook
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy