Measuring Customer Service Effectiveness

Business & Finance, Marketing & Sales, Customer Service
Cover of the book Measuring Customer Service Effectiveness by Sarah Cook, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Sarah Cook ISBN: 9781351919005
Publisher: Taylor and Francis Publication: May 15, 2017
Imprint: Routledge Language: English
Author: Sarah Cook
ISBN: 9781351919005
Publisher: Taylor and Francis
Publication: May 15, 2017
Imprint: Routledge
Language: English

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.

More books from Taylor and Francis

Cover of the book Private Corporations and their Control by Sarah Cook
Cover of the book Regional Economic Growth, SMEs and the Wider Europe by Sarah Cook
Cover of the book Agent-Based Computational Economics by Sarah Cook
Cover of the book The Making of Modern Greece by Sarah Cook
Cover of the book Anxiety, Learning, and Instruction by Sarah Cook
Cover of the book Sovereign Credit Rating by Sarah Cook
Cover of the book Women and the Public Interest by Sarah Cook
Cover of the book Millennial Teacher Identity Discourses by Sarah Cook
Cover of the book Energy and Materials in Three Sectors of the Economy by Sarah Cook
Cover of the book Social Theory by Sarah Cook
Cover of the book Democracy and Pluralism in Muslim Eurasia by Sarah Cook
Cover of the book Political Catholicism in Europe 1918-1945 by Sarah Cook
Cover of the book Granny @ Work by Sarah Cook
Cover of the book Art in Zion by Sarah Cook
Cover of the book The Taking of Hong Kong by Sarah Cook
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy