Customer Service and the Imitation of Christ

Business & Finance, Marketing & Sales, Customer Service, Nonfiction, Religion & Spirituality, Christianity, Christian Life
Cover of the book Customer Service and the Imitation of Christ by Ronald R Johnson, Ronald R Johnson
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Author: Ronald R Johnson ISBN: 9781310477836
Publisher: Ronald R Johnson Publication: May 26, 2016
Imprint: Smashwords Edition Language: English
Author: Ronald R Johnson
ISBN: 9781310477836
Publisher: Ronald R Johnson
Publication: May 26, 2016
Imprint: Smashwords Edition
Language: English

A professor accepts a job in a customer service call center and embarks on a spiritual journey...
Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this book explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the "Three-Way CSR Conversation" and let God serve others through you. He offers advice in dealing with “The Customer from Hell,” overcoming resistance from the back office, working under extreme time limits, and maintaining self-esteem when your every word is recorded and criticized.
You may never look at customer service the same way again.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

A professor accepts a job in a customer service call center and embarks on a spiritual journey...
Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this book explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the "Three-Way CSR Conversation" and let God serve others through you. He offers advice in dealing with “The Customer from Hell,” overcoming resistance from the back office, working under extreme time limits, and maintaining self-esteem when your every word is recorded and criticized.
You may never look at customer service the same way again.

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