| Author: | Janet Sayers | ISBN: | 9780463766354 |
| Publisher: | Janet Sayers | Publication: | May 19, 2018 |
| Imprint: | Smashwords Edition | Language: | English |
| Author: | Janet Sayers |
| ISBN: | 9780463766354 |
| Publisher: | Janet Sayers |
| Publication: | May 19, 2018 |
| Imprint: | Smashwords Edition |
| Language: | English |
Takes a close look at the business apology, using the example of the Air New Zealand TE901 Erebus Disaster to show how and why organisations need to apologise well. The book series ‘Interface: Cases, Essays and Stories for Use in Business Education' is developed from real classrooms and from the research of Associate Professor Janet G. Sayers.
Takes a close look at the business apology, using the example of the Air New Zealand TE901 Erebus Disaster to show how and why organisations need to apologise well. The book series ‘Interface: Cases, Essays and Stories for Use in Business Education' is developed from real classrooms and from the research of Associate Professor Janet G. Sayers.
