Janet Sayers: 6 books

'Interface' is a series of essays, cases and stories written by Associate Professor Janet Sayers which can be used in education and training courses. The first essay is ''Babe' and Intercultural Communication'. This essay has been used by educators around the world to help classes understand some...

Takes a close look at the business apology, using the example of the Air New Zealand TE901 Erebus Disaster to show how and why organisations need to apologise well. The book series ‘Interface: Cases, Essays and Stories for Use in Business Education' is developed from real classrooms and from the research of Associate Professor Janet G. Sayers.

‘Les Mills International: A World Class Service’ explains how Les Mills International has become the service leader in group fitness, and world class. This book explains how LMI achieves its value proposition through a focus on results and motivation through music and dance. The book series ‘Interface:...

'Waiting and Seinfeld' shows how interesting queuing and waiting is by discussing 'The Chinese Restaurant' episode of 'Seinfeld'. The book provides a discussion of the characters Jerry, Elaine and George as they each experience waiting in the indecipherable queue system operating in a Chinese Restaurant...

Leadership Practice' presents an introduction to the topic of Leadership. A feature of this book is its focus on leadership self-development. Study questions are provided throughout the book. Topics covered include definitions of different approaches to leadership, and contemporary leadership dilemmas...

‘Individual 4737172: A Short Story’ is a fiction story inspired by a competitive call for fiction to support the struggle for Net Neutrality. In the near-future, an old woman is given a robot cat and makes a surprising decision about her future.