Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager

Nonfiction, Health & Well Being, Health, Health Care Issues, Business & Finance, Human Resources & Personnel Management
Cover of the book Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager by Wendy Leebov, Ed.D., Wendy Leebov, Ed.D.
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Author: Wendy Leebov, Ed.D. ISBN: 9781476489827
Publisher: Wendy Leebov, Ed.D. Publication: August 10, 2012
Imprint: Smashwords Edition Language: English
Author: Wendy Leebov, Ed.D.
ISBN: 9781476489827
Publisher: Wendy Leebov, Ed.D.
Publication: August 10, 2012
Imprint: Smashwords Edition
Language: English

Are you looking for effective ways to improve service excellence with your team?

Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction.
This book is especially useful for:

• Managers of service lines, ancillary services and support service in hospitals and systems
• Administrators who want to provide managers with powerful tools for making improvements
• Managers in managed care, ambulatory care, medical practices, home care and long-term care
• Administrative physicians
• Professionals in training, education, and organization development
• Change agents and consultants
• Anyone in health care who wants to focus on achieving impressive customer services

If you want to engage your team in advancing service quality, Achieving Impressive Customer Service has concrete strategies for you!

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Are you looking for effective ways to improve service excellence with your team?

Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction.
This book is especially useful for:

• Managers of service lines, ancillary services and support service in hospitals and systems
• Administrators who want to provide managers with powerful tools for making improvements
• Managers in managed care, ambulatory care, medical practices, home care and long-term care
• Administrative physicians
• Professionals in training, education, and organization development
• Change agents and consultants
• Anyone in health care who wants to focus on achieving impressive customer services

If you want to engage your team in advancing service quality, Achieving Impressive Customer Service has concrete strategies for you!

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