Wendy Leebov Ed D : 2 books

Cover of Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
by Wendy Leebov, Ed.D.
Language: English
Release Date: August 10, 2012

Do you want your employees to communicate with each other in a consistently direct and respectful way? Communication problems and the need to deliver hard messages plague interactions between employees, physicians and patients. While your employees are caring and intend to work harmoniously...
Cover of Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
by Wendy Leebov, Ed.D.
Language: English
Release Date: August 10, 2012

Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable...
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