The "How To" of Customer Service

Business & Finance, Marketing & Sales, Customer Service, Management & Leadership, Management
Cover of the book The "How To" of Customer Service by Management Training Australia, Wayne Back
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Author: Management Training Australia ISBN: 9781310438431
Publisher: Wayne Back Publication: January 2, 2015
Imprint: Smashwords Edition Language: English
Author: Management Training Australia
ISBN: 9781310438431
Publisher: Wayne Back
Publication: January 2, 2015
Imprint: Smashwords Edition
Language: English
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This book covers the essentials of customer service

Chapter one: The importance of customers
Chapter two: The effect of good and bad customer service
Chapter three - Customer satisfaction and loyalty
Chapter four - Attitudes and skills for good customer service
Chapter five - Add on selling (up-selling) can be good customer service
Chapter six - Engaging with customers
Chapter seven - Dealing with complaints and difficult people
Chapter eight - Testing your customer service

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This book covers the essentials of customer service

Chapter one: The importance of customers
Chapter two: The effect of good and bad customer service
Chapter three - Customer satisfaction and loyalty
Chapter four - Attitudes and skills for good customer service
Chapter five - Add on selling (up-selling) can be good customer service
Chapter six - Engaging with customers
Chapter seven - Dealing with complaints and difficult people
Chapter eight - Testing your customer service

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