The Employee Experience

How to Attract Talent, Retain Top Performers, and Drive Results

Business & Finance, Economics, Development & Growth
Cover of the book The Employee Experience by Tracy Maylett, Matthew Wride, Wiley
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Tracy Maylett, Matthew Wride ISBN: 9781119294207
Publisher: Wiley Publication: January 10, 2017
Imprint: Wiley Language: English
Author: Tracy Maylett, Matthew Wride
ISBN: 9781119294207
Publisher: Wiley
Publication: January 10, 2017
Imprint: Wiley
Language: English

Ever notice how companies with the best service also have the happiest employees? That’s no accident.

Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers.

In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX.

With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement.

Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to:

  • Make the employee experience a core part of your strategy
  • Understand employee expectations and bridge the “Expectation Gap”
  • Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence
  • Build an employee-employer partnership in creating something extraordinary
  • Turn employee engagement into fuel for customer satisfaction, profit, and growth

Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin…and how to build one.

TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University.

MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington.

For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Ever notice how companies with the best service also have the happiest employees? That’s no accident.

Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers.

In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX.

With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement.

Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to:

Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin…and how to build one.

TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University.

MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington.

For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.

More books from Wiley

Cover of the book Synthetic Biology by Tracy Maylett, Matthew Wride
Cover of the book Statistical Thinking for Non-Statisticians in Drug Regulation by Tracy Maylett, Matthew Wride
Cover of the book Black Sabbath and Philosophy by Tracy Maylett, Matthew Wride
Cover of the book The Misguided Search for the Political by Tracy Maylett, Matthew Wride
Cover of the book Contemplative Practices in Higher Education by Tracy Maylett, Matthew Wride
Cover of the book Applying College Change Theories to Student Affairs Practice by Tracy Maylett, Matthew Wride
Cover of the book Ammonium Nitrate Explosives for Civil Applications by Tracy Maylett, Matthew Wride
Cover of the book Modeling Human–System Interaction by Tracy Maylett, Matthew Wride
Cover of the book Marketing the Professional Services Firm by Tracy Maylett, Matthew Wride
Cover of the book Rural Populations and Health by Tracy Maylett, Matthew Wride
Cover of the book Guide to the LEED Green Associate V4 Exam by Tracy Maylett, Matthew Wride
Cover of the book Health Justice by Tracy Maylett, Matthew Wride
Cover of the book Project 2010 For Dummies by Tracy Maylett, Matthew Wride
Cover of the book China CEO by Tracy Maylett, Matthew Wride
Cover of the book Life Cycle Assessment of Energy Systems by Tracy Maylett, Matthew Wride
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy