Please Every Customer: Delivering Stellar Customer Service Across Cultures

Business & Finance, Economics, International, Human Resources & Personnel Management, Training, Marketing & Sales
Cover of the book Please Every Customer: Delivering Stellar Customer Service Across Cultures by Robert W. Lucas, McGraw-Hill Education
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Robert W. Lucas ISBN: 9780071748544
Publisher: McGraw-Hill Education Publication: June 17, 2011
Imprint: McGraw-Hill Education Language: English
Author: Robert W. Lucas
ISBN: 9780071748544
Publisher: McGraw-Hill Education
Publication: June 17, 2011
Imprint: McGraw-Hill Education
Language: English

Deliver Valuable Service to a New World of Customers

As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here.

Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations.

Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to:

  • Overcome differences in language
  • Recognize and accommodate customer needs
  • Make positive first impressions
  • Avoid stereotypes
  • Gain trust
  • Listen “actively”
  • Identify crucial nonverbal cues

The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Deliver Valuable Service to a New World of Customers

As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here.

Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations.

Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to:

The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.

More books from McGraw-Hill Education

Cover of the book Practice Makes Perfect Mastering Vocabulary by Robert W. Lucas
Cover of the book Capturing New Markets: How Smart Companies Create Opportunities Others Don’t by Robert W. Lucas
Cover of the book Deja Review Pharmacology, Second Edition by Robert W. Lucas
Cover of the book Project Managers Portable Handbook, Third Edition by Robert W. Lucas
Cover of the book Make Your Own PCBs with EAGLE: From Schematic Designs to Finished Boards by Robert W. Lucas
Cover of the book The New Manager’s Survival Guide: Everything You Need to Know to Succeed in the Corporate World by Robert W. Lucas
Cover of the book Hope Is Not a Strategy: The 6 Keys to Winning the Complex Sale : The 6 Keys to Winning the Complex Sale: The 6 Keys to Winning the Complex Sale by Robert W. Lucas
Cover of the book The Nalco Water Handbook, Third Edition by Robert W. Lucas
Cover of the book Engineering Problem-Solving 101: Time-Tested and Timeless Techniques by Robert W. Lucas
Cover of the book Ajax : A Beginner's Guide by Robert W. Lucas
Cover of the book Even Happier: A Gratitude Journal for Daily Joy and Lasting Fulfillment by Robert W. Lucas
Cover of the book The Autoimmune Connection: Essential Information for Women on Diagnosis, Treatment, and Getting On With Your Life by Robert W. Lucas
Cover of the book 5 Steps to a 5: AP Biology 2019 Elite Student Edition by Robert W. Lucas
Cover of the book Microsoft SQL Server 2008 High Availability with Clustering & Database Mirroring by Robert W. Lucas
Cover of the book Process Equipment Malfunctions: Techniques to Identify and Correct Plant Problems by Robert W. Lucas
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy