Robert W Lucas: 9 books

If you are looking for ways to win the heart of someone else, reignite the spark in your relationship and bring passion, excitement, communication and fun to your life, you are holding the answer. 231 Ways to Say I Love You is filled with simple, proven creative strategies designed to fan the fires...

Deliver Valuable Service to a New World of Customers As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step...

Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement...

Trainers have to be creative if they want their participants to feel excited, challenged, and involved. The Creative Training Idea Book is packed with instructions for using activities, games, puzzles, toys, and props to increase energy and active participation in the classroom, and reveals how to...

If you were looking for the Holy Bible of the horror anthologies, consider yourself lucky, because you just found it! Cosmic horror, supernatural events, ghost stories, weird fiction, mystical fantasies, occult narratives, this book plunges you into dark domains and brings you face to face with surreal...

Trainers are always looking for new and more effective ways to gain and hold the attention of their learnersand this book is chock-full of proven tips and strategies from master trainer Robert W. Lucas. This book provides hundreds of quick ideas that will get participants engaged and primed for learning...

Jonathan Edwards—widely considered one the most important theologians in American history—has influenced generation after generation with his transcendent vision of our great and glorious God. But reading his writings for the first time can be a daunting task. Here to be your trustworthy...

This holiday, we are offering to you our own Christmas box - filled up to the top with the best Christmas novels, classics to read during holidays, magical Christmas tales, legends, most famous carols and the unique poetry of the giants of literature dedicated to this one and only holiday: The Gift...

The cornerstone of the American republic is an educated, active, and engaged citizenry; however, the multifaceted inner workings of government and the political forces that shape it are incredibly complex. Kentucky Government, Politics, and Public Policy is the first book in nearly three decades to...