Performance-driven IT: How Metrics can transform IT services and operations

Performance-driven IT forces you to rethink how we use the data that we are swamped with every day. ‘Too much information’ is a common cry in business and this title makes a compelling case for reviewing available data sets. Those that are maintained need to be acted on to refocus the organization on the required strategic outcomes along the way, so that the metrics used to measure and manage performance become dynamic. Running IT is not what it used to be. That’s true in both the good and the bad sense. The days of running IT by the ‘seat of your pants’ with your army of heroes dashing from one fire to the next are long gone.