Tso imprint: 52 books

Agile is an established methodology used to cope with change and uncertainty. It has proved popular in product development and project management across a wide range of sectors. Understanding the impact of Agile on the bottom line and how this affects the financial management and appraisal of projects...

If human error only starts to explain how accidents happen in complex, adaptive systems, what does the rest of the explanation look like? And what can be done as a result? If complex systems are fundamentally different from merely complicated ones, what does this mean for us – the people who have...

This bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of...

The ITIL service design stage of the ITIL service management framework offers global best-practice guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that...

When did you last read yours? For over 80 years The Highway Code has been the official guide to using the roads safely and legally. It has contributed enormously to road safety and better journeys. However, every day, on average five people are killed and around 60 people are seriously...

If you are planning on taking your Life in the UK test this Official Study Guide will help you fully prepare for your test. It has been created to be used as a study aid for tests taken on or after 25 March 2013. It will help you to become fully prepared for your test and is perfect for study when you are on the move.

Ensure you are fully prepared for your Life in the UK test with the new 2013 3rd edition of the Life in the UK handbook. This is the only official handbook for the new Life in the UK tests taken on or after 25 March 2013. It contains all the official learning material for the test and is written in...

ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

ITIL Service Strategy lies at the heart of the ITIL service management framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide to the best practices needed for a service strategy that delivers results...

Management of Risk (M_o_R®) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. Taking and managing risk is essential for organizations to achieve their business objectives....

The ITIL Service Transition stage of the ITIL service management framework offers global best-practice guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. ITIL...

Management of Portfolios (MoP®) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. At the heart of any portfolio management approach is the need to identify the right...

No matter which project management framework you are using, effective planning is crucial for success. This publication leads you through each stage of the planning process: defining, designing, developing and delivery, highlighting the practical steps for each. Role responsibilities, requirements...

RESILIA™ Cyber Resilience Best Practices offers a practical approach to cyber resilience, reflecting the need to detect and recover from incidents, and not rely on prevention alone. It uses the ITIL® framework, which provides a proven approach to the provision of services that align to business...