Managing Challenging Clients
Building Effective Relationships with Difficult Customers
Business & Finance, Management & Leadership, Planning & Forecasting, Management
| Author: | A. Oade | ISBN: | 9780230358997 |
| Publisher: | Palgrave Macmillan UK | Publication: | October 31, 2011 |
| Imprint: | Palgrave Macmillan | Language: | English |
| Author: | A. Oade |
| ISBN: | 9780230358997 |
| Publisher: | Palgrave Macmillan UK |
| Publication: | October 31, 2011 |
| Imprint: | Palgrave Macmillan |
| Language: | English |
Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
