Building Effective Relationships with Difficult Customers
by
A. Oade
Language: English
Release Date: October 31, 2011
Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.