David Jaffe: 7 books
Your Customer Rules!
Delivering the Me2B Experiences That Today's Customers Demand
Language: English
Release Date: November 13, 2014
What you need to know about your customers
Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips—and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the...
The Best Service is No Service
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Language: English
Release Date: September 14, 2011
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the...
Changing the World from the Inside Out
A Jewish Approach to Personal and Social Change
Language: English
Release Date: October 18, 2016
WINNER OF THE 2016 JEWISH BOOK COUNCIL AWARD FOR CONTEMPORARY JEWISH LIFE AND PRACTICE
An inspiring and accessible guide, drawn from Jewish wisdom, for building the inner qualities necessary to work effectively for social justice.
The world needs changing—and you’re just the person...
Unsung Lullabies
Understanding and Coping with Infertility
Language: English
Release Date: June 1, 2005
For people experiencing infertility, wanting a baby is a craving unlike any other. The intensity of their longing is matched only by the complexity of the emotional maze they must navigate.
With insight and compassion, Drs. Janet Jaffe, Martha Diamond, and David Diamond-specialists in the field...
The Fourth Star
Four Generals and the Epic Struggle for the Future of the United States Army
Language: English
Release Date: October 13, 2009
They were four exceptional soldiers, a new generation asked to save an army that had been hollowed out after Vietnam. They survived the military's brutal winnowing to reach its top echelon. They became the Army's most influential generals in the crucible of Iraq.
Collectively, their lives tell...
Adolescent Risk Behaviors
Why Teens Experiment and Strategies to Keep Them Safe
Language: English
Release Date: October 1, 2008
This book focuses on the crucial role that relationships play in the lives of teenagers. The authors particularly examine the ways that healthy relationships can help teens avoid such common risk behaviors as substance abuse, dating violence, sexual assault, and unsafe sexual practices. Addressing...
by David A. Wolfe, Peter G. Jaffe, Marcie Campbell
Language: English
Release Date: January 1, 2011
Language: English
Release Date: January 1, 2011
This compact and easy-to-read text by leading experts shows practitioners and students how to recognize the impact of intimate partner violence (IPV) on children and youth and to provide effective clinical interventions and school-based prevention programs. Exposure to IPV is defined using examples...