SVA: The next generation SLA

Business & Finance, Management & Leadership, Leadership
Cover of the book SVA: The next generation SLA by Ernie Zibert, Ernie Zibert
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Author: Ernie Zibert ISBN: 9781310099090
Publisher: Ernie Zibert Publication: February 11, 2014
Imprint: Smashwords Edition Language: English
Author: Ernie Zibert
ISBN: 9781310099090
Publisher: Ernie Zibert
Publication: February 11, 2014
Imprint: Smashwords Edition
Language: English
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

A must read for any sourcing professional. The free e-book describes the next generation SLA - the Service Value Agreement (SVA) . A SVA is a commercially oriented agreement between IT and the Business or Business Unit for services aligned to support key business outcomes. SVA are more highly correlated with business success than the traditional SLA.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

A must read for any sourcing professional. The free e-book describes the next generation SLA - the Service Value Agreement (SVA) . A SVA is a commercially oriented agreement between IT and the Business or Business Unit for services aligned to support key business outcomes. SVA are more highly correlated with business success than the traditional SLA.

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