Implementing Service Quality based on ISO/IEC 20000
A Management Guide
Nonfiction, Computers, General Computing
| Author: | Michael Kunas | ISBN: | 9781849281942 |
| Publisher: | IT Governance Publishing | Publication: | October 25, 2012 |
| Imprint: | ITGP | Language: | English |
| Author: | Michael Kunas |
| ISBN: | 9781849281942 |
| Publisher: | IT Governance Publishing |
| Publication: | October 25, 2012 |
| Imprint: | ITGP |
| Language: | English |
Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.
Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.
