Itgp imprint: 35 books

For many, corporate hospitality oils the wheels of commerce. But where do you draw the line?Bribes, incentives, and inducements are not just a matter of used banknotes stuffed in brown envelopes. Expenses, corporate settlement of personal bills, gifts, and hospitality can all be used to influence...

With a quality management system (QMS) based on ISO 9001 you can ensure the quality of the products and services your company provides, thereby enhancing customer satisfaction and increasing profitability. ISO 9001:2015 A Pocket Guide provides a useful introduction to ISO 9001 and the principles of quality management.

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.

Understand the common traits of the individuals who change from being insiders to becoming insider threats, and discover how smart organizations manage that risk.

Aligned with the latest iteration of the Standard ISO 27001:2013 this new edition of the original no-nonsense guide to successful ISO 27001 certification is ideal for anyone tackling ISO 27001 for the first time, and covers each element of the ISO 27001 project in simple, non-technical language

Information technology plays a fundamental role in the operations of any modern business. While the confidentiality and integrity of your organisation's information have to be protected, a business still needs to have this information readily available in order to be able to function from day to day....

This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.

Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management The Five Anchor Approach provides comprehensive guidance on creating an integrated system based on COBIT 5, ISO 20000, ITIL, and CMMI-SVC. This practical...

EU GDPR A Pocket Guide, second edition provides an accessible overview of the changes you need to make in your organisation to comply with the new law. The EU General Data Protection Regulation unifies data protection across the EU. It applies to every organisation in the world that does business...

IT Asset Management: A Pocket Survival Guide is a quick reference style guide, addressing such serious issues with a fresh and pragmatic approach. Aimed at IT professionals who have been tasked with putting in place Asset Management disciplines, it first provides a commonsense introduction to the key...

This adapted version of Collaborative Business Design for the Fundamentals Series explores the characteristics of IT-driven business services, their requirements and how to gather the right requirements to improve the service lifecycle throughout design, development and maintenance until decommissioning.By...

PRINCE2 Agile: An Implementation Pocket Guide is an official AXELOS-licensed guide that explains the PRINCE2 Agile framework in clear business language with practical guidance on how to implement this framework for any project in your organisation. It is ideal for those who need a readily available reference source to supplement the official AXELOS PRINCE2 Agile guide.

This book cuts to the heart of many of the challenges in risk management, providing advice and tips from interviews as well as models that can be employed easily. Leron manages to do this without being patronizing or prescriptive, making it an easy read with some very real practical takeaways.

Diese Kurzanleitung die erste dieser Art auf dem Markt ist die ideale Grundlage für all jene, die eine klare Einführung zu den Grundsätzen des Datenschutzes und der neuen Verpflichtungen gemäß der Datenschutz-Grundverordnung (DSGVO) suchen.