Michael Kunas: 2 books
Implementing Service Quality based on ISO/IEC 20000
A Management Guide
Language: English
Release Date: October 25, 2012
Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.
Implementing Service Quality based on ISO/IEC 20000
A Management Guide
Language: English
Release Date: October 25, 2012
Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.