Design for Six Sigma for Service, Chapter 4 - Customer Survey Design, Administration, and Analysis
Business & Finance, Industries & Professions, Industries
| Author: | Kai Yang | ISBN: | 9780071735773 |
| Publisher: | McGraw-Hill Education | Publication: | May 31, 2005 |
| Imprint: | McGraw-Hill Professional | Language: | English |
| Author: | Kai Yang |
| ISBN: | 9780071735773 |
| Publisher: | McGraw-Hill Education |
| Publication: | May 31, 2005 |
| Imprint: | McGraw-Hill Professional |
| Language: | English |
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
