Kai Yang: 37 books

Book cover of Design for Six Sigma for Service, Chapter 1 - Six Sigma in Service Organizations
by Kai Yang
Language: English
Release Date: May 31, 2005

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve...
Book cover of Design for Six Sigma for Service, Chapter 2 - Design for Six Sigma Road Map for Service
by Kai Yang
Language: English
Release Date: May 31, 2005

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve...
Book cover of Design for Six Sigma for Service, Chapter 4 - Customer Survey Design, Administration, and Analysis
by Kai Yang
Language: English
Release Date: May 31, 2005

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve...
Book cover of Design for Six Sigma for Service, Chapter 3 - Value Creation for Service Product
by Kai Yang
Language: English
Release Date: May 31, 2005

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve...
Book cover of Design for Six Sigma for Service, Chapter 7 - Value Engineering
by Kai Yang
Language: English
Release Date: May 31, 2005

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve...
Book cover of Design for Six Sigma for Service, Chapter 5 - Customer Value Management
by Kai Yang
Language: English
Release Date: May 31, 2005

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve...
Book cover of Voice of the Customer

Voice of the Customer

Capture and Analysis

by Kai Yang
Language: English
Release Date: November 14, 2007

Discover All the Advantages of Using Design for Six Sigma to Develop and Build Customer Value-Based Products Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately...
Book cover of Design for Six Sigma for Service, Chapter 9 - Theory of Inventive Problem Solving (TRIZ)
by Kai Yang
Language: English
Release Date: May 31, 2005

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve...
Book cover of Design for Six Sigma for Service, Chapter 6 - Quality Function Deployment
by Kai Yang
Language: English
Release Date: May 31, 2005

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve...
Book cover of Design for Six Sigma for Service, Chapter 11 - Statistical Basics and Six Sigma Metrics
by Kai Yang
Language: English
Release Date: May 31, 2005

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve...
Book cover of Design for Six Sigma for Service, Chapter 8 - Brand Development and Brand Strategy
by Kai Yang
Language: English
Release Date: May 31, 2005

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve...
Book cover of Design for Six Sigma for Service, Chapter 10 - Design and Improvement of Service Processes--Process Management
by Kai Yang
Language: English
Release Date: May 31, 2005

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve...
Book cover of Design for Six Sigma for Service, Chapter 12 - Theory of Constraints
by Kai Yang
Language: English
Release Date: May 31, 2005

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve...
Book cover of Design for Six Sigma, Chapter 7 - Quality Function Deployment (QFD)
by Kai Yang, Basem S. EI-Haik
Language: English
Release Date: August 15, 2008

Here is a chapter from an updated Design for Six Sigma, Second Edition, which has extensive new chapters and learning modules on innovation, lean product development, computer simulation, and critical parameter management--plus new thread-through case studies. This updated edition provides unrivalled...
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