Conflict and Communication

Nonfiction, Reference & Language, Language Arts, Communication, Reference
Cover of the book Conflict and Communication by Fred E. Jandt, SAGE Publications
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Author: Fred E. Jandt ISBN: 9781506308296
Publisher: SAGE Publications Publication: March 22, 2016
Imprint: SAGE Publications, Inc Language: English
Author: Fred E. Jandt
ISBN: 9781506308296
Publisher: SAGE Publications
Publication: March 22, 2016
Imprint: SAGE Publications, Inc
Language: English

Conflict and Communication introduces students to important theories, key concepts, and essential research in the study of conflict, along with practical skills for managing conflict in their daily lives. Author Fred E. Jandt illustrates how effective communication can be used to manage conflict in relationships and within organizational and group contexts. Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management, including chapters examining the challenges of conflict between cultures, a chapter on family and organizations, information on both face-to-face and online bullying, a detailed step-by-step guide for mediation, and more emphasis on online dispute resolution.

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Conflict and Communication introduces students to important theories, key concepts, and essential research in the study of conflict, along with practical skills for managing conflict in their daily lives. Author Fred E. Jandt illustrates how effective communication can be used to manage conflict in relationships and within organizational and group contexts. Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management, including chapters examining the challenges of conflict between cultures, a chapter on family and organizations, information on both face-to-face and online bullying, a detailed step-by-step guide for mediation, and more emphasis on online dispute resolution.

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