Kogan Page: 769 books
The Accountable Leader
Developing Effective Leadership Through Managerial Accountability
Language: English
Release Date: July 3, 2008
The Accountable Leader is centred around three themes - leadership, accountability and organizational structure, and explores what it means for managers to be held to account at all levels in an organization. It will show that most leadership related problems arise from the ineffectiveness of organisational...
by Lucy Laville, Neil Richardson
Language: English
Release Date: June 3, 2010
Language: English
Release Date: June 3, 2010
Develop Your PR Skills is a simple, straightforward guide to maximising your company's potential through effective PR. It will help the reader to gain a quick understanding of the concepts and principles and learn how to use them in actual business scenarios.
It covers strategic public relations,...
Principled Selling
How to Win More Business Without Selling Your Soul
Language: English
Release Date: October 3, 2012
Because buyer behaviour has changed and buyers now trust social media and personal recommendations more than salespeople, companies need to respond to this new reality to acquire customers. Principled Selling discusses the skills and behaviours needed to win customers, build relationships and retain...
by Institute of Directors
Language: English
Release Date: April 28, 2009
Language: English
Release Date: April 28, 2009
New legislation concerning corporate governance - notably the Sarbanes-Oxley Act in the US, and the UK's Companies Act - means new duties and benchmarks for directors and senior managers, particularly those with cross-jurisdictional responsibilities. With commentary from the World Bank, BP, 3i, PricewaterhouseCoopers...
by Stephen Palmer, Professor Sir Cary Cooper
Language: English
Release Date: March 3, 2013
Language: English
Release Date: March 3, 2013
Straightforward, easy to read and practical, How to Deal with Stress, 3rd edition will put you back in charge of your life. Written by two internationally-recognized experts in the field of stress management, Cooper and Palmer provide a thorough understanding of the psychological causes of stress...
Customer Care Excellence
How to Create an Effective Customer Focus
Language: English
Release Date: November 3, 2010
Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer...
by Ray Grose
Language: English
Release Date: January 3, 2010
Language: English
Release Date: January 3, 2010
Everyone working in an organisation has seen unworthy executives advance up the corporate ladder while more competent alternatives have been overlooked. Why does this seemingly unfair situation occur over and over again?
It is because many dedicated and competent executives concentrate on doing...
E-Commerce Website Optimization
Why 95% of Your Website Visitors Don't Buy, and What You Can Do About it
Language: English
Release Date: January 3, 2017
For those running e-commerce websites there are three ways to increase sales: increasing the quantity of visitors; increasing the percentage of visitors who buy from the site; and increasing the amount that visitors spend when they buy. E-commerce Website Optimization goes beyond simply increasing...
The Fear-free Organization
Vital Insights from Neuroscience to Transform Your Business Culture
Language: English
Release Date: July 3, 2015
Evidence from neuroscience shows that individuals and organizations are more successful when people are encouraged to take risks, explore new ideas, and channel their energies in ways that work for them. And yet many organizations are filled with bullies, vicious gossip, undermining behaviours, hijacking...
Readymade CVs
Winning CVs and Cover Letters for Every Type of Job
Language: English
Release Date: April 3, 2012
This best-selling guide sets out the ground rules for preparing a CV by showing how to select which details go in and which stay out, how to lay out and present a CV and how to make a great first impression. It includes sample CVs for a wide variety of jobs: practical, creative, administrative, sales...
Ultimate Job Search
Master the Art of Finding Your Ideal Job, Getting an Interview and Networking
Language: English
Release Date: July 3, 2018
Do you want to find your ideal job? Do you need to be able to prepare an excellent CV, answer tough interview questions and impress prospective employers? A 'one-stop shop' for all job hunters, this 5th edition of***Ultimate Job Search*** takes the stress out of job hunting and provides advice on...
Ultimate Interview
Master the Art of Interview Success with 100s of Typical, Unusual and Industry-specific Questions and Answers
Language: English
Release Date: July 3, 2018
Are you preparing for an upcoming interview? Are you nervous about making a good impression or want to practise for difficult questions? From the bestselling Ultimate series, Ultimate Interview will give you all the guidance you need when preparing to ace the interview for your dream job. Renowned...
Armstrong's Handbook of Reward Management Practice
Improving Performance Through Reward
Language: English
Release Date: February 3, 2019
Armstrong's Handbook of Reward Management Practice is the definitive guide to understanding, developing and implementing effective reward strategies. It covers all the essential aspects of improving organizational, team and individual performance through reward processes, including financial and non-financial...
Evidence-Based Reward Management
Creating Measurable Business Impact from Your Pay and Reward Practices
Language: English
Release Date: July 3, 2010
Evidence-Based Reward Management presents an analysis of the current failure of organisations to assess the effectiveness of pay and reward practices. It considers the reasons for this and outlines the damaging consequences of it. By examining recent developments in human capital information and measurement...