Robert Bacal: 16 books

Meet or exceed all your goals with this comprehensive guide to performance reviews 3 books in 1 eBook! Perfect Phrases for Performance Reviews covers all the bases when it comes to using the right language during every stage of the performance review process. Packed with the exact words...

If you have ever received a negative performance evaluation, or one that is disappointing because you expected a better review, you know the feeling - a kick in the gut, anger, frustration, and not knowing what to do.In this quick read mini-guide we'll prepare you in case you do end up with a...

If difficult, angry, hostile, manipulative and problematic customers are your problem, here's the solution. Quickly, answer these questions to see if this book is for you: * Do you deal with angry, frustrated or angry customers once a month or more? * Do you get angry, stressed or fed...

You give feedback every day, even if you aren't realizing it. Whether it's with a spouse, your child, a co-worker, or an employee, or if you are a trainer or group and learning facilitator, it will be a rare day if you aren't helping someone learn a task, or just learn a little about...

President John F. Kennedy once said: "Ask not what your country can do for you. Ask what you can do for your country". This captures the essence of effective teamwork. In fact, the best teams have team mates who focus on that missing "I" in teams, and focus on what they can do...

Have you ever been shocked by a harsh or angry reaction from a spouse? A parent? Or a co-worker? Even when you are trying to be helpful and sympathetic? It happens to all of us, because while our intentions may be great, the WAY we communicate -- what we say, and how we say it, can sabotage...

Conflict and disagreement can be good events in a marriage, or in any relationships whether at home or at work. However, the most common cause of divorce, and relationship failures has to do with the WAY disagreement (fighting) is handled. Is your relationship at risk? If you don't use fighting...

The research on successful relationships and marriages is clear. It's not WHAT you argue about, but what you SAY, that predicts whether your relationship will last. Sure, your tone is important, but your words and phrases make a huge difference in whether you'll have a rocky relationship,...

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most appropriate words for your needs? This completely...

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors. This completely revised and updated second...

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional...

Proven strategies for maximizing employee commitment and performance As a manager, you know that employee performance is your most important asset—but are you making smart, well-thought-out efforts to leverage it to its fullest? Manager’s Guide to Performance Management helps you...

The Right Phrase for Every Situation . . . Every Time! As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day responsibilities. Communicating clearly with everyone from vendors to employees is critical to your success. Perfect Phrases for...

Set the bar for outstanding performance A follow-up to the top-selling Perfect Phrases for Performance Reviews, this book provides managers with phrases and goals that describe expected future performance from their direct reports. A timesaving job aid for any performance review or plan, the...