Quality Control category: 855 books

Lean Transformations for Small and Medium Enterprises: Lessons Learned from Italian Businesses summarizes two decades of research, teaching, and practice on lean thinking. Based on quantitative analysis of 100 cases of Lean transformations and 20 in-depth case studies of successfully transformed...

Every information system brought into service in every type of organisation requires user acceptance testing. It is by far the most common activity carried out by non-IT specialists. This book is designed to be a hands-on manual for non-testing specialists to plan and carry out an effective acceptance...

By one estimate, the U.S. wastes $480 billion annually on healthcare expenditures that don’t improve care. Worse, because of faulty systems – not personnel – up to 98,000 people die every year due to preventable medical errors – and that doesn’t count non-terminal events such as hospital-acquired...

Mystery or secret shopping as it is sometimes known, has grown from strength to strength in recent years. It involves posing a real customer to try a product or service then reporting back on the experience. A company will use this information to measure their customer service and if necessary, improve...

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

Identifying Waste is part of a series of eBooklets that provide the reader with a greater appreciation and understanding of the Lean Business Philosophy and how to effectively applying Lean Thinking across their enterprise. This is not intended to be a self-help series for implementing Lean in the...

Let’s be realistic – it is human to make mistakes, so it’s impossible to have a system with no errors; it is, however, possible to have a system that improves itself and learns from its mistakes. Internal audits are a crucial part of such a system. In this book, Dejan Kosutic, an author, and...

In the past decades asset intensive companies have witnessed a number of regulatory changes and especially industry is facing ever increasing competitiveness. To overcome these challenges different asset management methods have been developed aimed to improve the asset life cycle. Especially the design...

Here is a chapter from Six Sigma Statistics with Excel and MINITAB . This is a comprehensive and easy-to-use guide for understanding and using Excel and MINITAB programs for Six Sigma statistical data analysis. Each chapter includes relevant theory and technique, step-by-step exercises, case studies, graphical illustrations and screen shots for performing the techniques in both Excel and MINITAB.

Here is a chapter from Six Sigma Statistics with Excel and MINITAB . This is a comprehensive and easy-to-use guide for understanding and using Excel and MINITAB programs for Six Sigma statistical data analysis. Each chapter includes relevant theory and technique, step-by-step exercises, case studies, graphical illustrations and screen shots for performing the techniques in both Excel and MINITAB.

Nonparametric statistics has probably become the leading methodology for researchers performing data analysis. It is nevertheless true that, whereas these methods have already proved highly effective in other applied areas of knowledge such as biostatistics or social sciences, nonparametric analyses...

A more sustainable business is a more profitable one.  Financial Times Briefing on Sustainable Business is your practical and accessible guide to transforming the way you do business, to the gain of both the environment and your bottom line. It will show you what youneed to do to develop a sound,...

Here is a chapter from Six Sigma Statistics with Excel and MINITAB . This is a comprehensive and easy-to-use guide for understanding and using Excel and MINITAB programs for Six Sigma statistical data analysis. Each chapter includes relevant theory and technique, step-by-step exercises, case studies, graphical illustrations and screen shots for performing the techniques in both Excel and MINITAB.

Master the #1 Principle for Long-Term Market Dominance! The Phoenix Principle “Create Marketplace Disruption is as thought-provoking as it is entertaining. Adam Hartung offers business managers and leaders new insights to long-term success that apply across markets and industries.”–Steve Burke,...