Customer Service category: 721 books
Strategic Customer Service
Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
Language: English
Release Date: February 5, 2019
Customer care and measurement consultant John Goodman shows companies how to leverage the incredible power of customer service to become profitable word-of-mouth machines that experience long-term loyalty and success. Drawing on over thirty years of research for companies such as 3M, American Express,...
by Jeff Gee, Val Gee
Language: English
Release Date: May 4, 2009
Language: English
Release Date: May 4, 2009
Don’t just give them customer service. Give them Super Service!
For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.
Now, it has been completely revised...
by Valarie A. Zeithaml
Language: English
Release Date: May 11, 2010
Language: English
Release Date: May 11, 2010
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise....
Win the Customer
70 Simple Rules for Sensational Service
Language: English
Release Date: September 23, 2015
Your prices can be beat. Your product can be improved upon. Your service is provided by others. But one key aspect about your company that cannot be duplicated or outdone is the unique, outstanding customer service experience that you continually provide for your customers. In Win the Customer, companies...
Message Me
The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence
Language: English
Release Date: November 1, 2017
The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Phone trees and email are dead. Social messaging and automated, AI-powered bots supported by seasoned social agents are in. Yet only a...
by Uche Akeeb
Language: English
Release Date: January 4, 2018
Language: English
Release Date: January 4, 2018
Quality service impacts sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service and it also explains thе main rеаѕоn whу mаnу ѕuссеѕѕful соmраniеѕ make excellent customer service аn imроrtаnt...
by Poppy Fingley
Language: English
Release Date: February 2, 2015
Language: English
Release Date: February 2, 2015
Would you like to improve your customer service skills?Would you like to have better tools for customer service at hand?Do you feel confident enough to give the best customer service possible?Do you get nervous when meeting obnoxious or rude customers at work?Are you timid...
Service Design for Business
A Practical Guide to Optimizing the Customer Experience
Language: English
Release Date: December 28, 2015
A practical approach to better customer experience through service design
Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible,...
by Tycho Press
Language: English
Release Date: May 18, 2015
Language: English
Release Date: May 18, 2015
The Comprehensive Guide to Customer Service For The 21st Century
Even the most successful companies need their customers happy and keep coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures, or you’re an established...
Tourist Customer Service Satisfaction
An Encounter Approach
Language: English
Release Date: October 4, 2010
Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Yet surprisingly there are few or any books which...
by Joseph Koob II
Language: English
Release Date: September 28, 2012
Language: English
Release Date: September 28, 2012
"Succeeding with Difficult Customers" is for anyone who is in contact with customers on a regular basis: clerks, sales personnel, customer service representatives, phone service representatives, managers who are in the customer contact loop, and so on. It is also for those business owners and company...
The Customer Service Revolution
Overthrow Conventional Business, Inspire Employees, and Change the World
Language: English
Release Date: January 6, 2015
In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better,...
by Management Training Australia
Language: English
Release Date: January 2, 2015
Language: English
Release Date: January 2, 2015
This book covers the essentials of customer service
Chapter one: The importance of customers
Chapter two: The effect of good and bad customer service
Chapter three - Customer satisfaction and loyalty
Chapter four - Attitudes and skills for good customer service
Chapter five - Add on selling...
by Performance Research Associates
Language: English
Release Date: October 29, 2011
Language: English
Release Date: October 29, 2011
In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers...