Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer

Business & Finance, Business Reference, Business Etiquette, Marketing & Sales, Customer Service, Sales & Selling
Cover of the book Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer by Tycho Press, Callisto Media Inc.
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Author: Tycho Press ISBN: 9781623155957
Publisher: Callisto Media Inc. Publication: May 18, 2015
Imprint: Tycho Press Language: English
Author: Tycho Press
ISBN: 9781623155957
Publisher: Callisto Media Inc.
Publication: May 18, 2015
Imprint: Tycho Press
Language: English

The Comprehensive Guide to Customer Service For The 21st Century

 

Even the most successful companies need their customers happy and keep coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures, or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.

 

Unlike other books, brimming with irrelevant and outdated information, Extra Mile offers:

 

• 500 essential tips, divided into eight parts, including: Real-Life Scenarios, Crisis Management, and Building Customer Loyalty

• Intel into the customer service secrets of business giants, such as American Express, Southwest Airlines, and Ritz-Carlton Hotels

• A section dedicated to providing excellent customer service online

• A guide for avoiding conflict and negative reviews with a list of 50 Things Never to Do 

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The Comprehensive Guide to Customer Service For The 21st Century

 

Even the most successful companies need their customers happy and keep coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures, or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.

 

Unlike other books, brimming with irrelevant and outdated information, Extra Mile offers:

 

• 500 essential tips, divided into eight parts, including: Real-Life Scenarios, Crisis Management, and Building Customer Loyalty

• Intel into the customer service secrets of business giants, such as American Express, Southwest Airlines, and Ritz-Carlton Hotels

• A section dedicated to providing excellent customer service online

• A guide for avoiding conflict and negative reviews with a list of 50 Things Never to Do 

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