Complaint Management Unlocked. The effects of different variations of reactive versus proactive webcare on consumer responses and the mediating effect of customer expectations

The effects of different variations of reactive versus proactive webcare on consumer responses and the mediating effect of customer expectations

Business & Finance, Marketing & Sales
Big bigCover of Complaint Management Unlocked. The effects of different variations of reactive versus proactive webcare on consumer responses and the mediating effect of customer expectations

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