The Positive Coach Approach

Call Center Coaching for High Performance

Business & Finance, Management & Leadership, Management, Human Resources & Personnel Management
Cover of the book The Positive Coach Approach by Judy McKee, Sally Cordova, AuthorHouse
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Author: Judy McKee, Sally Cordova ISBN: 9781467086615
Publisher: AuthorHouse Publication: February 6, 2007
Imprint: AuthorHouse Language: English
Author: Judy McKee, Sally Cordova
ISBN: 9781467086615
Publisher: AuthorHouse
Publication: February 6, 2007
Imprint: AuthorHouse
Language: English

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It’s a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.

 

This method of coaching eliminates:

   - Stress on coaches and agents

   - The need for constructive criticism

 

The Positive Coach Approach is:

   - A proven way to get more and better results

   - A kinder approach to performance improvement

 

   

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It’s a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.

 

This method of coaching eliminates:

   - Stress on coaches and agents

   - The need for constructive criticism

 

The Positive Coach Approach is:

   - A proven way to get more and better results

   - A kinder approach to performance improvement

 

   

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