Thank God It's Sunday!
The Gospel of Customer Service
Business & Finance, Marketing & Sales, Customer Service, Management & Leadership, Motivational
| Author: | O. Bernard Smalls | ISBN: | 9781469720296 |
| Publisher: | iUniverse | Publication: | November 21, 2003 |
| Imprint: | iUniverse | Language: | English |
| Author: | O. Bernard Smalls |
| ISBN: | 9781469720296 |
| Publisher: | iUniverse |
| Publication: | November 21, 2003 |
| Imprint: | iUniverse |
| Language: | English |
"In Thank God It's Sunday Bernard Smalls delivers the good news that a serving heart is the key to prosperity. This uplifting parable-based on a true account of a wildly successful car dealership-shows that profit is the applause we get for taking care of our customers."
-Ken Blanchard, co-author of The One Minute Manager and Raving Fans
Why read TGI Sunday?
Bernard Smalls, a former professional drummer, started his customer service career washing cars in Alaska. That's cold! Today as a corporate trainer he teaches in a fun, motivating way the TGI Sunday principles of excellent customer service. Readers of TGI Sunday are guaranteed to be motivated, inspired, entertained, and enlightened.
"In Thank God It's Sunday*, Bernard Smalls delivers an awesome message of true customer service with a new level of excitement and passion. The principles in this book can be applied to any business old or new to help create customers for life! This book is a must read!"*
-David Martin-New York Life Insurance Companies-Partner, Atlanta, Georgia
"I found Bernard's book to provide some really great insight into sales and team building. Really a must read for any aspiring to reach their full potential in either sales or sales management."
-William "Bub" Brill-New York Life Insurance Companies-Managing Partner, Greenville, South Carolina
"I am a real fan of Bernard Smalls. Bernard is one of the most effective speakers I know. His excellent content and enthusiasm will inspire any audience. Bernard is a real winner."
-Dr. Ken Blanchard
"So many books are related to special systems to make production and profits in a mechanized way that suits and empowers the corporation. This new book of O. Bernard Smalls focuses in on the only real way of having business permanence: the customer. It is the customer that keeps a business alive, it is the customer that creates employment and it is the customer that is the only way to make a profit. 'Wake up corporations and appreciate and thank God for the customer.'"
-Peter J. Daniels, Best Selling Author, Millionaire Real Estate Developer, and Australia's Top Motivational Speaker
"In Thank God It's Sunday Bernard Smalls delivers the good news that a serving heart is the key to prosperity. This uplifting parable-based on a true account of a wildly successful car dealership-shows that profit is the applause we get for taking care of our customers."
-Ken Blanchard, co-author of The One Minute Manager and Raving Fans
Why read TGI Sunday?
Bernard Smalls, a former professional drummer, started his customer service career washing cars in Alaska. That's cold! Today as a corporate trainer he teaches in a fun, motivating way the TGI Sunday principles of excellent customer service. Readers of TGI Sunday are guaranteed to be motivated, inspired, entertained, and enlightened.
"In Thank God It's Sunday*, Bernard Smalls delivers an awesome message of true customer service with a new level of excitement and passion. The principles in this book can be applied to any business old or new to help create customers for life! This book is a must read!"*
-David Martin-New York Life Insurance Companies-Partner, Atlanta, Georgia
"I found Bernard's book to provide some really great insight into sales and team building. Really a must read for any aspiring to reach their full potential in either sales or sales management."
-William "Bub" Brill-New York Life Insurance Companies-Managing Partner, Greenville, South Carolina
"I am a real fan of Bernard Smalls. Bernard is one of the most effective speakers I know. His excellent content and enthusiasm will inspire any audience. Bernard is a real winner."
-Dr. Ken Blanchard
"So many books are related to special systems to make production and profits in a mechanized way that suits and empowers the corporation. This new book of O. Bernard Smalls focuses in on the only real way of having business permanence: the customer. It is the customer that keeps a business alive, it is the customer that creates employment and it is the customer that is the only way to make a profit. 'Wake up corporations and appreciate and thank God for the customer.'"
-Peter J. Daniels, Best Selling Author, Millionaire Real Estate Developer, and Australia's Top Motivational Speaker
