Six Key Communication Skills for Records and Information Managers

Business & Finance, Industries & Professions, Information Management, Management & Leadership, Management, Nonfiction, Reference & Language, Reference
Cover of the book Six Key Communication Skills for Records and Information Managers by Kenneth Laurence Neal, Elsevier Science
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Author: Kenneth Laurence Neal ISBN: 9781780634630
Publisher: Elsevier Science Publication: September 6, 2014
Imprint: Chandos Publishing Language: English
Author: Kenneth Laurence Neal
ISBN: 9781780634630
Publisher: Elsevier Science
Publication: September 6, 2014
Imprint: Chandos Publishing
Language: English

Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea: how an effective program can help the organization be better prepared for litigation, and do it in a way that is persuasive in order to win records program support and budget. Six Key Communication Skills for Records and Information Managers explores those skills that enable records and information to have a better chance of advancing their programs and their careers. Following an introduction from the author, this book will focus on six key communication skills: be brief, be clear, be receptive, be strategic, be credible and be persuasive. Honing these skills will enable readers to more effectively obtain support for strategic programs, communicate more effectively with senior management, IT personnel and staff, and master key forms of business communication including written, verbal and formal presentations. The final chapter will highlight one of the most practical applications of applying the skills for records and information managers: the business case. Based on real events, the business cases spotlighted involve executives who persuaded organizations to adopt new programs. These case histories bring to life many of the six keys to effective communication.

  • addresses communication skills specifically for records and information managers while clarifying how these skills can also benefit professionals in any discipline
  • includes case history examples of how communications skills made a difference in business and/or personal success
  • focuses on written, verbal and presentation skills, where many books emphasize only one of these areas
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Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea: how an effective program can help the organization be better prepared for litigation, and do it in a way that is persuasive in order to win records program support and budget. Six Key Communication Skills for Records and Information Managers explores those skills that enable records and information to have a better chance of advancing their programs and their careers. Following an introduction from the author, this book will focus on six key communication skills: be brief, be clear, be receptive, be strategic, be credible and be persuasive. Honing these skills will enable readers to more effectively obtain support for strategic programs, communicate more effectively with senior management, IT personnel and staff, and master key forms of business communication including written, verbal and formal presentations. The final chapter will highlight one of the most practical applications of applying the skills for records and information managers: the business case. Based on real events, the business cases spotlighted involve executives who persuaded organizations to adopt new programs. These case histories bring to life many of the six keys to effective communication.

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