Shutting Up

Listening to Your Employees, Leading by Example, and Maximizing Productivity

Hey, manager: please shut up already! Too many new managers, often promoted from the best of the front-line workers, lack the basic ability to interact effectivelyspeaking when they should be listening, and listening well, not much. And when it comes to more advanced skills like improving worker performance, maximizing productivity, handling customers, and driving real success with their products, all bets are off. With no real background or training in management skills, todays managerseven with experiencetoo often struggle to engage with their teams, maximize performance, and achieve great results.

Heres the newer managers greatest ally: a quick-start guide that rapidly and accessibly covers the essential skills that good managers need to lead their teams effectively. Building on the simplest possible foundation*Shut Up and Listen!*this guide collects over 250 hints, tips, and tricks developed by an experienced manager and leader over more than a quarter century of technical management. Take your management career from zero to sixtyor discover how to lead your team to the next levelwith one quick and easy read.