Service Innovation

Novel Ways of Creating Value in Actor Systems

Business & Finance, Management & Leadership, Production & Operations Management, Industries & Professions, Industries
Cover of the book Service Innovation by , Springer Japan
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9784431549222
Publisher: Springer Japan Publication: June 9, 2016
Imprint: Springer Language: English
Author:
ISBN: 9784431549222
Publisher: Springer Japan
Publication: June 9, 2016
Imprint: Springer
Language: English

This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies – the development of welfare and sustainability – cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, one based on the general innovation theory and the other based on the service marketing theory. Service innovation is considered from the points of view of drivers, processes, practices, and outcomes. The interrelations between actors and systems are analyzed, and the nature of innovation as a new way to co-create value is highlighted. The book promotes the view that users are an important source of innovative ideas and that openness is an important success factor in innovation processes. In addition to the general nature and management of service innovation, some specific topics are included, exemplified by innovations in public services and in knowledge-intensive business services. This volume is highly recommended to readers who seek a state-of-the-art overview of the area of service innovation and its linkages to systems research.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies – the development of welfare and sustainability – cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, one based on the general innovation theory and the other based on the service marketing theory. Service innovation is considered from the points of view of drivers, processes, practices, and outcomes. The interrelations between actors and systems are analyzed, and the nature of innovation as a new way to co-create value is highlighted. The book promotes the view that users are an important source of innovative ideas and that openness is an important success factor in innovation processes. In addition to the general nature and management of service innovation, some specific topics are included, exemplified by innovations in public services and in knowledge-intensive business services. This volume is highly recommended to readers who seek a state-of-the-art overview of the area of service innovation and its linkages to systems research.

More books from Springer Japan

Cover of the book Heart Failure by
Cover of the book Developments of International Trade Theory by
Cover of the book Environmental Issues in China Today by
Cover of the book Interactions of Earth’s Magnetotail Plasma with the Surface, Plasma, and Magnetic Anomalies of the Moon by
Cover of the book Crystalline State Photoreactions by
Cover of the book Recent Advances in Natural Computing by
Cover of the book Japan’s Industrious Revolution by
Cover of the book Lumbar Fusion and Stabilization by
Cover of the book Resilience and Recovery in Asian Disasters by
Cover of the book Advances in Organic Crystal Chemistry by
Cover of the book Artificially Controllable Nanodevices Constructed by DNA Origami Technology by
Cover of the book Neurogenesis in the Adult Brain II by
Cover of the book Immunology of the Skin by
Cover of the book Childbearing and Careers of Japanese Women Born in the 1960s by
Cover of the book Neurogenesis in the Adult Brain I by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy