Online Dispute Resolution

An International Business Approach to Solving Consumer Complaints

Online Dispute Resolution
Practical examples of Alternative Dispute Resolution in the US and EU - a handbook for best practice today
and tomorrow

A Promise Unfulfilled and What to Do About It - Complaint Handling Now
Marc Grainer; Scott Broetzmann, David Beinhacker, and
Richard Grainer

Online Dispute Resolution - Designing Systems for Effective Dispute Settlement - a US practitioner perspective
Jo DeMars

Online Dispute Resolution for Business - Embedding Online Dispute Resolution in the Civil Justice System
Pablo Cortes

Consumer Trust and Business Benefits with ODR
Immaculada Barral-Vials

Where Law, Technology, Theory and Practice Overlap: Enforcement Mechanisms and System Design
Riika Koulu

The Experience of Combining Traditional Face to Face Dispute Resolution Mediation with an Online Dispute Resolution Tool
- Benefits and Challenges
Amy Koltz

Online Dispute Resolution Decision Making - A NetNeutrals Practitioner's View
Katherine G. Newcomer

One Man's View of One Country - ADR & ODR and the future of complaint management in the UK
Adrian Lawes