Management of Tourism and Hospitality Services
Second Edition
Business & Finance, Industries & Professions, Hospitality, Tourism & Travel, Management & Leadership, Management Science
| Author: | Rebecca Dei Mensah, Ishmael Mensah | ISBN: | 9781483693170 |
| Publisher: | Xlibris UK | Publication: | September 30, 2013 |
| Imprint: | Xlibris UK | Language: | English |
| Author: | Rebecca Dei Mensah, Ishmael Mensah |
| ISBN: | 9781483693170 |
| Publisher: | Xlibris UK |
| Publication: | September 30, 2013 |
| Imprint: | Xlibris UK |
| Language: | English |
What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.
What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.
