Leadership and Management in the Hospitality Industry

Authority will be willingly delegated and people will be empowered to make decisions without automatic referral to higher authority. The best leaders have a habit of wanting to work for the best organisations. Why? Because they want to grow and therefore seek out opportunities that encourage them to do so: to map out a meaningful career for themselves. Many people only envisage leaders operating at a strategic level, yet arguably it is the team leaders who, through motivating their customer-facing staff to provide exceptional service, can have the greatest impact on company performance. Moreover, it is often the team leaders that provide the principle seedbed for operational leaders who, in turn, will be considered for strategic appointments. Inspirational leadership should, therefore, be developed and applied throughout at organisation. Action Learning brings managers together into a group, or ‘set’, to work on real problems they have brought to the group. It is a form of ‘learning by doing’ in that, with the assistance of other set members, the managers tackle important organisational issues and learn from their attempts to make changes in their working environments. This book covers all the aspects of this subject. It is hoped, the book will be found to be of immense value to the students of this subject.