It Product Life Cycle Management

Economic developments during the past 5 years has forced organizations streamline technology processes to reduce operational costs. At the same time organizations have higher expectations of IT system reliability and availability. This book defines the processes that must be in place for IT products to achieve these business requirements. The book also provides useful information for internal auditors and IT and business professionals who wish to learn more about the processes and product management structure in IT departments. Topics discussed include Product release and deployment Capacity planning Event monitoring and problem resolution Documentation Corporate governance requirements Security Business continuity Configuration and asset management Decommission